Our Y.E.S.S.. policy means EVERY server, EVERY bartender and EVERY utility worker while on EVERY job goes out of their way to Recognize, Serve, and Delight the customer at EVERY point of contact.
If a guest is in need, react to their need and solve their problem.
Be positive when assisting a guest, even if it is not in your assigned work area.
Do It Now!
If it is not something that the Matre'd or Captain need to give approval, take care of the customer and make sure you complete the task.
Follow up with the guest to ensure satisfaction. Communication is key!