Maitre'd (event manager)
Directly responsible for the performance of all banquet staff and is the personal representative to guests. As such, is expected to coordinate all aspects of the room/facilities set-up and food and beverage service so that all efforts are directed toward guest satisfaction.
Captain
Banquet captains manage the front of house staff for events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. Additionally, captains are ensuring floor staff are in full proper uniform and serve clients in a professional friendly manner. They are the liaison to the chefs providing feedback and any food needs for guest satisfaction. Also, captains work directly with Maitre'd (event manager) to address any questions or concerns that come up before or during service.
Servers
From set-up to clean-up should you need a team of 1-100 our professionally trained servers are there to ensure that your guests receive the level of service they expect. Our servers are specifically trained in all serving styles from banquet to private events.
Bartenders
In addition to serving beverages to your guests, a bartender's main role is to ensure the safety through responsible alcohol consumption. They are trained and experienced to recognize signs of intoxicated guests and follow proper protocol and procedures so that all guests can drink responsibly.
Chefs
These skilled professionals will prepare all foods to your specifications directly at your venue. They come prepared with all the tools necessary to make that perfect presentation.
Grill Cooks
These talented individuals will prepare food right in front of your guests. This cook will take care of all your grilling needs right in your back yard! From burgers to chicken to ribs, your guests can enjoy a pipping hot meal right off the grill!
Kitchen Utility Workers
Considered the most critical part of any catering team. Their main function is to ensure a clean, fresh supply of all cooking and serving items are ready to go and perfectly sanitized. Their work ends when the kitchen is fully cleaned, trash removed, and all items are put in their proper place.
Housemen
Responsible for room set-up and break down of tables, chairs, stages, podiums, for meeting as well as working within a specific timeline of any event.
Attendants
Cashier- Barista- Coat Check- Room Attendants- Parking Attendants
These positions staffed by employees that have skills in the assigned roles. The staff can be cross trained to any position that you require.
UNIFORMS
At EYP we have a very strict uniform policy that all employees must follow.
You may request any of the following uniforms for your event. We will also be happy to customize the uniform to fit your Party Theme!
Y.E.S.S. CULTURE
You Exceed Service Standards
Our Y.E.S.S.. policy means EVERY server, EVERY bartender and EVERY utility worker while on EVERY job goes out of their way to Recognize, Serve, and Delight the customer at EVERY point of contact.
Take Charge!
If a guest is in need, react to their need and solve their problem.
SAY YES!
Be positive when assisting a guest, even if it is not in your assigned work area.
Do It Now!
If it is not something that the Matre'd or Captain need to give approval, take care of the customer and make sure you complete the task.
Bring Closure!
Follow up with the guest to ensure satisfaction. Communication is key!